Moreover, all you can really do on this www.bitpania.com platform is set a price alert. Hence, the Bitpanda platform is most likely suited for a new cryptocurency trader or someone who would just like to buy for HODLing purposes. Once you have filled out these details you will need to choose a form of ID. For those people who are based in Europe, you can use a passport or an ID card (some EU individual EU countries may not work. For those that are outside of Europe a passport will have to do. Bitpanda will send a verification email to the email that you have provided.
Scamadviser appointed bitpania.com a reduced depend on ranking, highlighting the covert identification of the domain name manager, reduced domain name grow older, and also various other reddish banners. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. I have now been waiting 2 months+ for my business account to be activated. After having delivered all documents multiple times, I am now being asked to deliver the same documents again. Easy-to-use platform but regular login problems, which is unacceptable for a financial platform. As a European financial institution, we value privacy, transparency and security.
You also have access to a Bitpanda VISA card, which allows you to spend your cryptocurrency, metals and stocks. You will initially face a cost of €9.90 for the card shipment and withdraw charges above a certain threshold. Besides, there are no monthly account fees, and you can earn 0.5% to 2% cashback per transaction. The Bitpanda advertisement prompted me to try out this platform. The company gives us a choice regarding deposits and withdrawals.
Join over 7 million people investing in 650+ cryptos and 3,000+ digital assets. In line with the above description of differences, the platform highlights (as advantages with Bitpanda Pro) that Bitpanda Pro offers a “state-of-the-art trading API” and “intuitive user interface”. Bitpanda has become a key player in the cryptocurrency exchange space.
Sending best regards and I’m encouraging everyone to be careful with Bitpanda and you other exchanges instead. With a vast selection of digital assets and features like crypto indices and staking, it caters to diverse investment strategies. While fees might be slightly higher than some competitors, the overall package – security, regulation, and convenience – makes Bitpanda a good crypto trading exchange.
Additionally, the exchange has attempted to offer many funding and withdrawal options as well as a mobile app that works like the web version. Reputation for their customer support has, however, not been that great. Clients complain of slow responses and unsatisfactory answers to their queries. Unlike some other cryptocurrency exchanges, Bitpanda does not offer live chat or offer a phone number that could be contacted.
Bitpanda offers 24/7 customer support, ensuring assistance is available whenever users need help. Support is provided primarily through a ticket-based system, where users can submit inquiries directly on the platform’s support portal. While live chat and telephone support are not available, the comprehensive help center and knowledge base cover a wide range of common issues and questions. The platform’s focus on digital channels ensures efficient issue resolution, though real-time assistance options could further improve the service experience.
The Austrian company, Bitpanda GmbH, is a MiFID II investment firm and a PSD 2 licensed payment institution. The investment product is fully AML5 compliant, so you do not have to worry about the safety of your funds or transactions. The Bitpanda Pro App was the professional European crypto broker version of Bitpanda, designed for experienced traders. BitPanda comes with a support ticket system, which is pretty standard in the industry. You fill out an online form, which gets sent to their support team via email. From my experience, this method is relatively fast and available 24/7, which is a huge plus.
The platform accepts passports, birth certificates and proof of address. Passports from all countries are accepted as verification documents. ID cards are not universally accepted bar for several countries like Austria and Bulgaria. Yes, everyone who signups on the platform must complete KYC verification in line with AML5D laws in the EU. The exchange is also regulated by the Swedish FSA, Italian OAM, Bank of Spain, and German BaFin.
Super App
Bitpanda is a Vienna-based fintech company founded in 2014 with the mission to make investing accessible for everyone. The platform serves over 6 million users and offers trading in more than 3,000 digital assets, including cryptocurrencies, stocks, ETFs, precious metals, and commodities. Bitpanda is regulated by the Austrian Financial Market Authority and holds a PSD2 payment service provider license, ensuring robust security and compliance.
They build websites with celebrities or high return promises to collect your contact information. Once they have your details, they will pass it on to forex brokers like Bitpania, and their sales team will make their first contact using high pressure selling tactics. Once you make your first deposit, you will be transferred to the retention department and they will try to get as much money as they can from you.
This requirement is still a drawback compared to other major exchanges like Coinbase and Binance, which do not charge any deposit fees. The platform also charges crypto withdrawal fees, also known as blockchain gas fees. Bitpanda does not charge any fees for depositing fiat currencies. However, if you use a bank card (credit or debit card) to make a deposit, your card issuer might impose fees. Plus, if you transfer funds in fiat currencies other than EUR, USD, GBP, CHF, TRY, PLN, HUF, CZK, DKK, and SEK, you will incur a foreign exchange fee.
My verification always needs to be done manually which is really annoying. But contacting Bitpanda is easy and once you’re in the support process it’s fast and with a real person who offers fast support.Once again satisfied with Bitpanda. When choosing a crypto exchange, security and regulation are key. Bitpanda has built a strong reputation by implementing advanced security measures and complying with strict European financial regulations. With its broad range of payment options and zero-fee funding, Bitpanda is particularly appealing to European investors.
Customer Support
The publishers of the ScamDoc site do not intervene to influence this score on a particular site or email.Website owners can request a review of the score by providing additional information via this form. Full identity verification is required before depositing or trading. Margin trading is available with limited options and up to 10x leverage. Bitpanda is fully regulated in Europe, uses cold storage, follows strict EU laws and has never experienced a security breach. We strive to keep this information up-to-date, but regulations may change.
However, payments made through SOFORT or Visa and Mastercard come with a 1.80% platform fee, in addition to the charges applied by the payment provider. Other payment methods may have varying fees depending on the region and service used. For Bitpanda withdrawals, the minimum fiat withdrawal amount is EUR 25, and it’s completely free of charge.
Had an issue with the 2FA and i got it solved within 1 day, and the process to log in in to my account was without any problems. Every day I log in hoping the block is lifted, and every day I get the same useless messages from support. I can’t sleep properly knowing thousands of euros are locked away with no explanation.
Despite this, Bitpanda Pro emerges as a more competitive alternative, offering lower bitpanda fees that can be especially attractive to high-volume traders. The Bitpanda Crypto Index is another feather in the platform’s cap, positioning itself as the world’s first “real” crypto index. This automated investment solution enables investors to diversify with ease, as it adapts to market shifts and rebalances monthly. The index’s administration by MarketVector Indexes and the added security of cold storage may provide investors with a reassuring sense of professionalism and protection. Bitpanda’s verification process requires a stable internet connection, a camera-ready device, and an acceptable form of ID. The process, facilitated by third-party verification partners, is fortified by an SMS-PIN to ensure the legitimacy of the user.
Well, in this Bitpanda review, we’ll take a look at and discuss one of the more-interesting options. Please note that it is based on crypto and OTC products, which do not give you real asset ownership in some products. For this reason, it is not advised for long-term investors but for traders to speculate on the price movement of the assets. Their product offering includes stocks, ETFs, cryptocurrencies (including 2x leverage), crypto indices, precious metals and commodities. You can earn up to 30% APY on Staking rewards using your cryptocurrencies.
The trading fee is normally a percentage of the value of the trade order. Takers are the one who “take” an existing order from the order book. Makers are the ones who add orders to the order book, thereby making liquidity at the platform.
Bitpanda Pro
Bitpanda staking offers a way to generate passive income simply by holding assets within the platform. The Bitpanda Crypto Index (BCI) allows you to invest in a diversified portfolio of digital assets with ease. It simplifies crypto investing by tracking a basket of top digital assets based on market capitalization or sectors. However, these fees can be waived if you meet the minimum deposit amount (check limits here).
Select the “Buy” option from the interface and select the crypto you want to buy (e.g., Bitcoin or Ethereum). Started in 2014 by Bitpanda founders Eric Demuth, Paul Klanschek, and Christian Trummer, Bitpanda has grown into a major European fintech company. Headquartered in Vienna, Austria, the company continues to expand under CEO Eric Demuth’s leadership. In 2025, Bitpanda’s MiCA approval further boosted its credibility, making headlines across major Bitpanda news outlets.
They seem like a genuine cool trading website and platform and I have been a customer with them for years. Well, “best” is subjective and depends on what you’re looking for. Over the years, Alejandro has honed his skills by working with some of the largest financial media outlets, analyzing and reporting on economic trends and investment opportunities.
Walking away is always safer than risking your money with an unverified entity. Stick with regulated brokers, stay alert to common tricks, and never feel forced to invest. This trick makes the platform feel safe, so people send larger sums later.
Bitpanda operates under the supervision of the Austrian Financial Market Authority (FMA), the Austrian financial market supervisory body. Let’s start with security, one of the most important aspects to analyze when choosing a broker. The transaction costs are way too high.Withdrawals in USD can take a lot of time. Before registering, it’s best to check Bitpanda’s official resources for the most up-to-date list of supported countries, as availability may change over time. These practices reflect Bitpanda’s ongoing commitment to user safety and trust. Access the trading section by clicking “Trade” in the navigation bar.
Nonetheless, there is no investor compensation scheme involved, which means that if Bitpanda goes bankrupt, you may lose all your money. Plus, Bitpanda is the sole counterparty to payment claims arising from OTC products. Bitpanda Stocks cannot be traded on stock exchanges or other trading venues. Fraudulent brokers often create websites or apps designed to look identical to real trading tools.
Bitpanda’s commission and fee structure is designed to be transparent and straightforward, catering to a wide range of trading preferences. After doing it, you just need to wait up to 30 minutes to get fully verified and start investing. This includes validating your identity (Video or photo-based ID verification), which typically takes a few minutes. Bitpanda employs a transparent fee structure, though costs can vary between the standard platform and Bitpanda Fusion.